FAQ

Frequently Asked Questions

How long is delivery?
Your order is prepared within 1–3 business days of your confirmation email. Standard UK delivery then takes 7–12 business days, with tracking included. Please allow up to 15 business days in total.

Where do you ship?
We currently ship within the United Kingdom only.

Can I return or exchange an item?
Yes. You can return your item within 30 days of delivery for a full refund. The item must be unused, in its original packaging and with tags attached. To start a return, email support@vozonn.com with your order number.

This is in addition to your rights under the UK Consumer Contracts Regulations 2013, which give you 14 days from delivery to cancel your order for any reason.

Who pays for return shipping?
If we sent you a faulty, damaged or incorrect item, we cover the return shipping cost. If you are returning because you changed your mind, you cover the return shipping cost. Original shipping charges are non-refundable.

Are the products really waterproof and durable?
Our gear is selected to handle regular outdoor use. Specific features such as water resistance, capacity and materials vary by product, so please check the specifications on each product page before ordering.

Which payment methods do you accept?
We accept Visa and Mastercard. All payments are processed over an encrypted connection by our payment provider — we never store your card details.

How do I track my order?
You will receive an email with your tracking number once your order ships. Please allow up to 48 hours for tracking information to become active.

What if my order does not arrive?
If you have not received your order within 15 business days of your shipping confirmation email, email support@vozonn.com with your name and order number and we will investigate immediately.

How do I contact you?
Email support@vozonn.com or call +44 20 3747 7230. We aim to reply within 24 hours on business days.